Terms and conditions governing use of our website and services
Last updated: January 2024
By accessing or using the sequoia-soar website and services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, you may not access our website or use our services.
sequoia-soar provides advisory services relating to benefits and pension entitlements. Our services include:
Our services are advisory in nature. We provide information and guidance to help you understand and access benefits, but we do not provide formal legal representation unless specifically agreed.
The information and advice provided through our services is based on our understanding of current legislation, regulations, and guidance. Benefits rules change frequently, and while we endeavour to ensure our advice is accurate and up-to-date, we cannot guarantee that information remains current following changes to legislation or policy.
Our advice is tailored to the information you provide us. The accuracy of our guidance depends on the completeness and accuracy of the information you share. It is your responsibility to ensure that all information provided is true and complete.
While we strive to achieve the best possible outcomes for our clients, we cannot guarantee that any benefit application or appeal will be successful. Decisions on benefit entitlements are made by the relevant government departments based on their assessment of your circumstances against the eligibility criteria.
Success rates mentioned on our website are historical figures and do not constitute a guarantee of future results.
When using our services, you agree to:
Our fees are set out on our Services page and in any written agreement we provide. Fees are payable as agreed at the time of engagement. We reserve the right to amend our fees at any time, though any changes will not affect work already agreed.
Where payment plans are agreed, we expect payments to be made on the agreed dates. Failure to make payments may result in suspension of services until the account is brought up to date.
The content on this website, including text, graphics, logos, and images, is the property of sequoia-soar and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
To the fullest extent permitted by law, sequoia-soar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
We treat all information you provide to us as confidential and will not disclose it to third parties without your consent, except where:
Either party may terminate our engagement at any time by providing written notice. If you terminate our services, you will be responsible for payment of fees for work completed up to the date of termination.
We reserve the right to terminate our services if you fail to pay fees when due, provide false information, or otherwise breach these terms.
If you are dissatisfied with any aspect of our service, please contact us in the first instance so we can attempt to resolve the matter. We take complaints seriously and will investigate and respond within a reasonable timeframe.
These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following any changes constitutes acceptance of the revised terms.
If you have any questions about these Terms of Use, please contact us:
sequoia-soar
47 Wellington Street
Leeds, LS1 4JR
Email: [email protected]